FAQ

Open Dialogue blends human support and technology to help you better manage stress and thrive

Who are the Guides?

All Open Dialogue sessions are currently led by Ed Blunderfield, the founder of Open Dialogue and the co-creator of the A.I. companion app.

Ed's problem solving approach draws on his years of experience in management consulting at The Boston Consulting Group and startup teams, as well as his training in cognitive behavioural therapy (CBT) and other forms of collaborative problem solving.

Clients provide feedback on their experience, allowing us to continually improve and ensure optimal Guide performance. We also plan to expand our team to offer clients a greater variety of options for the Guides they can work with.

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Are the Guides licensed therapists?

Open Dialogue Guides are not licensed therapists, and they won’t diagnose or treat mental illness. However, they do leverage evidence-based techniques to effectively work through challenges and help you feel better.

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How much does it cost?

Your first 45-minute video or phone session is free of charge so that you can try Open Dialogue and evaluate how useful it is for you. You can schedule followup sessions, cost $60 CAD / session.

The Open Dialogue app is free to use after your first session. Sessions are always on your own terms – there is no recurring billing or subscription required.

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Are sessions confidential?

Yes, all sessions are 100% confidential. Open Dialogue Guides follow strict confidentiality rules. Sessions are not recorded and your contact information is never shared with other third parties.

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How does the app work and is it mandatory?

The Open Dialogue app is designed to support you as you work towards your goals. It allows you to interact in natural language with an A.I.-based program. The app is an optional tool to supplement your sessions.

The app can be used during moments of acute stress throughout your day, as well as during scheduled periods of self-reflection. It helps you better mange your day-to-day stress.

Your conversations within the app can be reviewed by yourself - or even with a trusted friend, family member or therapist - at any point in time. They consistently provide rich data for further exploration and insight. Naturally, with practice, you will become more skillful at using the app to help yourself.

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What are you doing with the data entered into the app?

We have built the app with security as the top priority. To that end, we not only encrypt all user data using multiple techniques, but we also allow you to create a fully anonymous account without any personally identifiable information.

Anonymized conversational logs are reviewed by the development team, solely for the purpose of improving the capabilities of the A.I. program.

Your information will never be sold or used for any purpose beyond what is explicitly outlined in the work we do together as part of Open Dialogue.

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Who else is part of the Open Dialogue team?

Mark Niehe is the web developer who has taken Ed’s AI-based program and made it accessible from any internet-connected device.

Mark Blunderfield is Ed’s father and a practicing psychiatrist and psychotherapist. He serves as an advisor and mentor to Ed, both in the development of the app’s intelligence as well as supporting Ed’s development as a guide.

We hope to grow the team in the near future, and are looking for likeminded, talented people to join us as guides, engineers and advisors. If you or someone you know is interested in getting involved, reach out to us here.

I have a question that isn't answered here. How can I get in touch with someone?

We'd love to speak with you and help answer any questions you have. You can contact us at info@opendialogue.ai

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