When interacting with the App, your information is not linked to you in any identifiable way. It is encrypted, de-identified and anonymous. Open Dialogue only sees your activity within the conversation between you and Open Dialogue.
Conversations with Open Dialogue are not shared with any other company or service and we will never sell or give away your conversational history. The App can only access information you send it. It does not have realtime access to your microphone or camera. It also does not ever have access to your email and text messages.
Non-Identifiable Data: When you interact with us through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. We may store such information itself or such information may be included in databases owned and maintained by our affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.
Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, we often conduct research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Personal Data is collected for the following purposes and using the following services:
Analytics: The services contained in this section enable the Owner to monitor and analyze online traffic and can be used to keep track of User behavior.
Google Analytics (Google LLC): Google Analytics is an online analytics service provided by Google.
Facebook Ads conversion tracking (Facebook, Inc.): Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application.
Hosting and Backend Infrastructure: This type of service has the purpose of hosting data and files that enable the App to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of the App. It also allows us to access the anonymized conversational logs in order to improve the chatbot functionality provided in the App.
Amazon Web Services (Amazon): Amazon Web Services is a hosting service provided by Amazon.com Inc.
Managing Contacts and Sending Messages: This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Intercom: Intercom is a customer messaging platform provided by Intercom, Inc.
Gmail and Google Docs: Gmail and Google Drive are an email platform and file storage platform, respectively, provided by Google LLC.
We are not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. We will endeavour to uphold, or encourage our stakeholders and other participants in any business transfers to uphold, the same level of commitment to your privacy in the event of any business transfer.
Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
We take reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to us via the Internet.
Your access to and use of the Services is subject to the Terms of Service at www.opendialogue.co/terms